Churchill War Rooms Accessibility

The Churchill War Rooms are committed to providing an inclusive and welcoming experience for all visitors. This historic museum can be challenging for some visitors due to its underground location and narrow corridors. However, we offer various accommodations to ensure a safe and enjoyable visit for everyone. Please take note of our Churchill War Rooms accessibility features and plan accordingly to ensure a smooth experience.

Churchill War Rooms Audio Guide Options

Included with all general admission tickets, Churchill War Rooms audio guides are available in multiple languages and formats to ensure everyone can enjoy their experience.

Audio Guide Language Options:

- English, French, German, Italian, Spanish, Hebrew, Ukrainian, Portuguese, Dutch, Russian, Mandarin, Swedish

Specialized Tours:

- Audio Described Tour: Ideal for visually impaired visitors, this tour provides detailed descriptions of the exhibits and displays.

- British Sign Language (BSL) Tour: For visitors who are deaf or hard of hearing, the BSL tour offers a fully accessible experience with expert commentary.

- Family Tour: Tailored for young visitors, this English-language tour is designed for children aged 12 and under, making it an engaging way for families to explore the Churchill War Rooms together.

Churchill War Rooms Bag Policy

For those planning to visit, it’s important to consider our Churchill War Rooms bag policy. Please note that we do not offer cloakrooms or lockers for storing personal items. Visitors are kindly asked to refrain from bringing suitcases, large holdalls, pull-along baggage, or oversized rucksacks. To ensure the security of all guests, all bags, rucksacks, packages, and personal items will be subject to a security search before entry.

Accessibility for Visitors with Disabilities

The Churchill War Rooms is committed to ensuring a welcoming and accessible experience for all visitors. The museum offers a range of facilities and services to support those with disabilities, including wheelchair users and visitors with hearing or visual impairments. Explore the Churchill War Rooms accessibility options available during your visit to make the most of your time at this historic site.

For Wheelchair Users and Visitors with Limited Mobility

Information for Neurodivergent Visitors

For Guests who are Deaf or Have Hearing Loss

For Blind and Partially Sighted Guests

Assistance Dogs at Churchill War Rooms

- The Churchill War Rooms is fully wheelchair accessible, but the narrowest point of the tour is 68cm, and the tightest corner is 90 degrees.

- A lift connects street level to the basement for easy entry.

- Step-free access is available via Horse Guards Road by St James Park.

- Two wheelchairs and three foldable chairs are available for request at ticket desks (subject to availability).

- Accessible toilets are located at the basement level.

- Seating is available at various points throughout the tour.

- Visitors should be self-propelled or assisted by a member of their party as staff are unable to push wheelchairs. Accessible toilets are located at basement level.

- The nearest Blue Badge parking bays are located on Matthew Parker Street (215m), Old Queen Street (220m), and Queen Anne’s Gate (290m).

- Churchill War Rooms can be very busy during weekends and peak tourist seasons, leading to crowded and noisy conditions.

- The Chiefs of Staff Room features a video with loud bombing and air raid siren sounds.

- Light levels vary throughout the exhibit, with some dimly lit areas.

- A British Sign Language (BSL) tour option is included with the audio guide.

- Transcripts of the audio guide content can be provided in English, French, German, Spanish, Italian, Portuguese, Hebrew, Mandarin, and Russian.

- Induction loops are available upon request at the audio guide desk.

- All video content in the Churchill Museum is subtitled in English.

- A large print guide for the film in the Churchill and the Middle East section of the Churchill Museum is available. You can find it on the right-hand side upon entering the room.

- Audio-described guides are available to provide additional direction and narration.

- Large print transcripts of the audio guides (subject to availability) in multiple languages such as English, French, German, Spanish, Italian, Portuguese, Hebrew, Mandarin, and Russian.

- A large print guide for the film in the Churchill and the Middle East section of the Churchill Museum is available on the right-hand side upon entering the room.

- Light levels in the Churchill War Rooms and Churchill Museum vary and can be dim in certain areas.

As part of our Churchill War Rooms accessibility efforts, we are happy to admit trained assistance dogs. Below is important information regarding assistance dogs:

- We encourage assistance dog owners to bring identification from recognized organizations, including Assistance Dogs International (ADI), Assistance Dogs UK (ADUK), and The International Guide Dog Federation (IGDF). Additionally, please ensure your assistance dog wears a tabard or harness. While these are not requirements for entry, they help our staff identify those who may need additional assistance.

- If your assistance dog is not registered with ADI, ADUK, or IGDF, please note that we reserve the right to deny entry if the dog demonstrates inappropriate behavior to ensure the safety and comfort of staff, volunteers, and visitors.

- If you are planning to bring more than one assistance dog or have multiple assistance dogs in your group, we kindly request that you contact us in advance. This will help avoid any delays and ensure that we can meet the needs of your entire party.

- For visitors intending to bring assistance animals other than dogs, we ask that you contact us in advance. We will work to accommodate your needs and ensure there are no delays to your admission.

- Water bowls are available at the café to keep your assistance dog comfortable during your visit.

Additional Information

Please take note of the following important details about Churchill War Rooms accessibility:

- The Churchill War Rooms can be very busy during weekends and peak holiday or tourist seasons. This may make the site less suitable for those who prefer to avoid crowds or experience claustrophobia.

- The building has an air ventilation system to maintain a comfortable temperature. However, the number of visitors on-site can impact temperature levels. If you are concerned about heat in the summer months, we recommend visiting after 15:00, when visitor numbers tend to be lower. If you are concerned about the cold during the winter months, we suggest visiting around midday, when there are usually more visitors.

- A baby changing facility is available near the start point of the tour.

- Highchairs are available in the café, subject to availability.

If you have any questions or require assistance, please feel free to ask any volunteer or staff member. We are always happy to help ensure your visit is as comfortable as possible.

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Churchill War Rooms Tickets in London

What’s included:

– Entry to Churchill War Rooms

– Audio guides

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FAQ

Are the Churchill War Rooms wheelchair accessible?

Yes, the Churchill War Rooms are fully wheelchair accessible. However, certain areas may pose challenges due to narrow corridors (as narrow as 68cm) and tight corners (90 degrees). Accessible toilets are available, and a lift connects the street level to the basement.

Are Churchill War Rooms claustrophobic?

The Churchill War Rooms are located underground, with narrow corridors and dim lighting in some areas, which might feel confining to visitors with claustrophobia. Visiting during quieter times, such as weekdays after 15:00, can help create a more comfortable experience.

Can I visit the Churchill War Rooms if I have limited mobility but don’t use a wheelchair?

Yes, visitors with limited mobility can access the Churchill War Rooms. The site offers step-free entry via Horse Guards Road by St James Park. Additionally, foldable chairs are available at ticket desks on request. Seating is provided at various points along the route to allow visitors to rest.

Are there any quiet times for neurodivergent visitors or those sensitive to noise?

Yes, visiting during off-peak times, such as weekdays after 15:00, can help avoid large crowds and noise. However, please note that certain areas, like the Chiefs of Staff Room, include multimedia with loud bombing or air raid sounds.

Can I bring a small handbag or backpack into the Churchill War Rooms?

Yes, small bags are permitted inside the Churchill War Rooms. However, larger items like suitcases, holdalls, and pull-along baggage are not allowed due to space constraints and security policies. Please review the Churchill War Rooms bag policy to avoid any inconvenience.