London Eye Accessibility
London Eye is committed to providing an inclusive and accessible experience for all guests. Whether you’re visiting with mobility aids, sensory sensitivities, or with a carer, their team is ready to assist and ensure your day is unforgettable.
Mobility Access & Wheelchairs
The London Eye welcomes guests with mobility requirements. The attraction can accommodate:
- Wheelchairs up to 94cm wide on the London Eye
- Mobility scooters within the same dimensions are permitted
The attraction offers ramp access and priority boarding. The rotation of the London Eye can be slowed or paused to ensure safe and comfortable boarding for all.
Accessible Queuing & Entrances
Guests who find it difficult to stand for long periods due to physical, emotional, or cognitive reasons may use their Accessible (Fastrack) Queue Line. Just speak to a member of staff at the Fastrack entrance for help.
Carer Tickets
The London Eye attraction offers one free carer ticket per paying disabled guest. Accepted documentation includes:
- Disability Living Allowance or PIP
- Attendance or Carer’s Allowance
- Blue Badge or CVI
- International disability identification (ISA symbol)
Carers must be aged 14 years or older.
Hearing & Visual Impairments
Induction loops are installed at tills.
Assistance dogs are welcome aboard (excluding emotional support animals).
Pregnant/Breastfeeding Guests
Expecting guests are welcome to visit The London Eye at any stage of their pregnancy, with full access to all levels of the attraction. Additionally, we proudly support breastfeeding and are happy to provide a quiet space upon request for added comfort.
First Aid
Multiple first aid kits are located throughout the attraction, with trained first aiders available on-site. If you need medical assistance during your visit, simply reach out to a team member. While on the Pod, communication is possible via the onboard intercom for any required support.
Toilets
There are two accessible toilets available on-site, with one requiring a RADAR Key for access. If you need any assistance, please don’t hesitate to ask a staff member.
Sensory Guide
Prepare for sensory elements such as:
- Visual: flashing lights (e.g., from cameras), city views from above
- Auditory: music, voiceovers, crowds
- We proudly recognize the Sunflower Lanyard Scheme for hidden disabilities
Helpful Tips Before Your Visit
The time on your ticket for the London Eye is your queue time, not boarding time.
Toilet access is unavailable during the ride - plan ahead.
Don't worry if you're late! You're welcome any time during opening hours.
Book London Eye Tickets
What’s included:
– A 30-minute ride on The lastminute.com London Eye
– Glass of chilled Pommery Brut Royal Champagne served by a host – if Champagne Experience selected
– Fast Track boarding with Fast Track and Champagne Experience (if purchased)
What’s included:
– Standard entry to the London Eye
– 30-minute rotation
– Entry to 4D Cinema Experience
What’s included:
– 3-hour walking tour of the top wizarding film locations and sights
– Fun local tour guide
– Small-group sizes
– Visit 2 amazing wizarding shops
– Tickets for the London Eye
What’s included:
– Entrance ticket for the London Eye
– 3-hour walking tour with a fun local guide
– Small Tour Group Size (10 – 15 guests per group)